Malaysian airline AirAsia X (
AAX
) is set to suspend its flights on the Kuala Lumpur–Nairobi route.
In a statement, the airline announced that the suspension will take effect on September 1, 2025, due to lower-than-expected travel demand.
“Effective September 1, 2025, AirAsia X (flight code D7) will suspend flights between Kuala Lumpur and Nairobi as part of its network optimization initiative in response to lower demand,” the statement read.
The airline has informed all affected guests about their service recovery options for bookings impacted by the route change.
“We have notified all impacted guests as soon as possible regarding service recovery options (SROs) for bookings on AAX for travel from September 1, 2025, onward,” the company stated.
AirAsia X Announces Suspension of Flights From Kuala Lumpur to Nairobi
The service recovery options include a full refund, a credit account, or a free-of-charge flight change (for travel before August 31, 2025) to help guests make alternate travel arrangements. Guests can also chat with Bo to access these options.
Additionally, the airline said it will keep reviewing its network and customer demand. It will make changes as needed to stay profitable and offer the best value fares for its services.
The choice to halt flights to Nairobi occurred less than 12 months since the service initially began.
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On November 15, 2024, AirAsia X launched its direct service from Kuala Lumpur to Nairobi. This marked the carrier’s inaugural foray into the Eastern African market.
The Nairobi route was created to act as an essential bridge linking Asia with Africa, promoting enhanced trade, tourism, and business connections within these regions. Through enabling non-stop flights from Kuala Lumpur to Nairobi, the carrier sought to improve connectivity and stimulate economic growth for both nations.
Starting this exciting journey into Africa is incredibly thrilling, especially considering our substantial growth spurt earlier this year.
Malaysian Airlines Introduces Non-Stop Service to Nairobi
“We expect to transport more than 156,000 travelers each year on this route, which will enhance connections and bolster the tourism industries in both Malaysia and Kenya,” stated Benyamin Ismail, CEO of AirAsia X, at the event marking the flight’s debut.
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The AAX flight to Nairobi has been launched to provide a smooth Fly-Thru service, establishing a crucial bridge between Kenya and 130 destinations spanning throughout Southeast Asia, Northern and Central Asia, as well as Australia. This initiative aims at offering cost-effective and hassle-free travel choices for everyone while strengthening its dedication to worldwide connections.
At present, the route runs four days a week and stands as the sole direct air connection between Malaysia and Africa.
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