A British expatriate is unhappy with Jetstar’s policies.
carry-on baggage policy
once she was told to take out 3 kg of items from her suitcase prior to boarding, only to
carry the items onto the vessel
by hand.
The event occurred during a flight from Brisbane to Melbourne when she learned that her luggage surpassed the 7kg weight restriction and as a result, she would have to pay a $70 charge.
However, she
discovered a workaround
In the system — she just removed items until her
bags met the weight requirements
After being restricted, she personally carried the additional items onto the plane. “Can you believe something this absurd?” she asked in a TikTok video posted after the incident.
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“She went on to say, ‘Can you explain how this is logical at all?,'” regarding the circumstance.
In reply to a request for commentary, Jetstar mentioned that their regulations concerning carry-on luggage aim to facilitate a ‘seamless boarding experience’ as well as the secure storage of belongings.
Even though she was frustrated with the airline’s rules, the expatriate praised the Jetstar crew for their professional conduct. She explained, “They made me take out every item from my luggage, including all my water bottles, snacks, and book. After holding onto those items, they weighed my bag again,” she recounted.
The cost they planned to charge me was $70.
A spokesperson for the airline clarified its baggage rules, asserting there was nothing unusual about the woman’s experience. “Being a proudly low-cost airline, we offer customers incredibly low fares which all include a carry-on baggage allowance of 7kg across two items,” they told Yahoo News.
“Our carry-on baggage restrictions are designed to ensure a smooth boarding process, enough room to stow safely and comfortably all carry-on items, and the correct weight and balance for take-off. Travellers can pre-purchase excess baggage at a reduced rate, but those who show up to the terminal with more weight than they are allowed are charged excess fees.”
The comment section was buzzing as users expressed their opinions; some provided suggestions, whereas others took a harsher stance. “They allow you to remove medications, beverages, and snacks. During our previous visit, we were still overcharged. It’s our fault—we settled the payment,” confessed one commenter.
Another sardonically commented, “If you have an accident, there won’t be 10kg bags zooming around the cabin at 756km/hr.”
Another user interjected, “The staff seems friendly. If they do you a favor, complain afterward. Be prepared to shell out around $70 the next time too.”
Numerous people contended that the airline had assisted her in circumventing regulations and expressed dissatisfaction with her publicizing her complaints online. “They’re helping you like this simply to get you past security. It’s essentially finding ways around the system for your benefit. Forget about being overly concerned; just show gratitude and proceed.”
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