A British expat
criticized Jetstar’s
carry-on baggage policy
following her request to lose 3 kg
before she boarded, from her suitcase
, only to
bring the items onto the plane manually.
The incident
occurred on a flight
From Brisbane to Melbourne, she learned her luggage exceeded the 7kg weight limit and was informed that she’d have to pay an additional $70.
Nevertheless, she discovered a flaw in the system.
—she simply
removed items
Until her luggage met the weight requirements, she carried the additional items onto the plane herself. “Can you believe something this absurd?” she asked in a TikTok video.
“After the fact, can you explain how that makes any sense at all?” she commented regarding the incident.
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When prompted for a statement, Jetstar indicated that their rules regarding carry-on luggage are designed to ensure both a seamless boarding experience and the secure stowing of belongings.
Even though she was annoyed by the airline’s regulations, the expatriate commended the Jetstar team for their professional demeanor. “They allowed me to take out everything from my luggage, which meant I could keep all my water, snacks, and book outside. Afterward, they weighed the bag once more,” she detailed.
They planned to charge me $70.
A spokesperson for the airline explained their luggage policy, noting that what happened to the women wasn’t out of the ordinary. “As a company committed to offering affordable travel options, we provide extremely competitive prices that cover a carry-on baggage limit of 7kg split between two bags,” they told Yahoo News.
We have established our carry-on luggage rules to guarantee an efficient check-in procedure, adequate space for storing all personal belongings securely and comfortably onboard, as well as proper weight distribution during departure. Passengers may buy additional baggage allowance beforehand at a discounted price; however, individuals arriving at the airport with overweight bags will be required to pay extra charges upon arrival.
Users spouted off in the comments, some also dishing out tips, while others launched attacks. “They let you take out meds, drinks, and snacks. When we went last time, we were still over. Our bad, we paid,” wrote one.
One person quipped, “If you happen to collide with something, those 10kg baggage won’t be drifting around the cabin at speeds of 756 kilometers per hour.” Another chimed in, “The crew might treat you well. But if they do you a favor, prepare for complaints afterward. Just be ready to shell out an extra $70 next time.”
Numerous people claimed the airline assisted her in bypassing rules and mentioned that she went online to voice her complaints. “They’re only letting you pass because they want something from you; essentially helping you cheat. Forget about being irrational—just express gratitude and carry on,” was one response.
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